GENERAL FAQ
• How do new releases work?
• How do new releases work?
We announce new product launches a few days in advance on our social media channels (@BOSSA). Once available, we strive to keep our products in stock for several months. If a product is temporarily sold out, keep an eye on our website for restocks.
• The item I want is sold out. Will it be restocked?
• The item I want is sold out. Will it be restocked?
If an item is listed on our site, we plan to restock it in the future. Sign up for a notification to be the first to know when it’s back in stock.
Orders & Payments
• Can I cancel my order or modify my order before it ships?
• Can I cancel my order or modify my order before it ships?
Cancellation requests and address changes are time-sensitive. To ensure we can fulfill your request, please email us as soon as possible at info@basca.com
Our friendly customer service team is available Monday through Thursday from 9:00 AM to 5:00 PM EST, and Fridays from 9:00 AM to 3:00 PM EST. While we can’t modify the contents of an order once placed, we’re happy to guide you through returns or exchanges after you receive your items.
• What payment methods do you accept?
• What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Shop Pay, and PayPal. All prices are stated in EUR.
SHIPPING
Shipping Rates and Delivery Windows
Shipping rates and estimated delivery windows by destination.
• Europe
• Europe
Europe Shipping Rates
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Free Shipping (DHL Ground) | Free for orders over $50 | 7-10 business days once order ships |
| USPS First Class | $7 | 7-10 business days once order ships |
| USPS Priority Mail | $17 | 3-4 business days once order ships |
| FedEx 2-Day | Calculated Rate | 2-3 business days once order ships |
• UK
• UK
United Kingdom Shipping Rates
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Free Shipping (DHL Ground) | Free for orders over $50 | 7-10 business days once order ships |
| USPS First Class | $7 | 7-10 business days once order ships |
| USPS Priority Mail | $17 | 3-4 business days once order ships |
| FedEx 2-Day | Calculated Rate | 2-3 business days once order ships |
RETURNS
• What is your return policy?
• What is your return policy?
We want you to love your BASCA! That’s why we offer returns and exchanges on most items within 30 days of purchase. Here’s a breakdown:
Eligible Items:
- Full-priced items purchased on baggu.com or in a BASCA store
- Unused items (unworn for apparel)
- Items within 30 days of purchase
Exceptions:
- Sale Items: Final sale, not eligible for return or exchange
- Purchases from Social Media: Eligible for store credit only, not refunds
Return Fees:
- Most Returns: A €4.95 restocking fee will be deducted from your refund.
- In-Store Returns & Exchanges: No restocking fee!
Initiating a Return:
- US Orders: Click here: Create Return
- International Orders: Email info@basca.com
Please note:
- You are responsible for shipping costs on international returns.
- We cannot cover additional duties or fees charged for international returns.
We’re here to help! If you have any questions about returns or exchanges, feel free to contact our friendly customer service team.
• What is your exchange policy?
• What is your exchange policy?
We understand that sometimes you might need a different size or color. While we currently don’t offer direct exchanges for international orders, we offer a smooth return process for you:
- Initiate a Return: Simply return the item you don’t want by following our return instructions (link can be added here).
- Choose Your Option:
Store Credit: Opt for online store credit to use towards a future purchase on baggu.com. This allows you to grab the perfect size or color without placing a new order right away.
Refund: You’ll receive a full refund for the returned item once it arrives at our warehouse.